FDW is so common in Singapore and we really need a good agency to assist us in finding a perfect helper. A good helper is almost impossible and with the agency irresponsible, this makes the finding even worst. For me, I came across this agency and thought that they are able to help to get a helper but the helper introduces throw tamper at us, slam the door and not cleaning the house due after my wife told her to stop using phone and only able to use from 8pm - 9pm despite our agreement is not able to use the phone. What is worst, my wife caught her video call an Indian man. Only less than 2 months I decided to change as my family and I afraid that her temper may cause harm to our family. Therefore, I brought her back to the agency and request to transfer for another helper.
I left her there and went back to work expecting the agency will help us replace a helper. I returned back to the agency in the evening time and the agency told us that she had chosen to go back to a native country and will be charged me for a replacement.
isn't this ridiculous? How can an agency tell you that they also need to pay rent and blah blah blah....? Shouldn't they find a replacement without any cost?
I hope my fellow Punggol residence be extra careful of their after sales support.
