Don't patronise them if you guys aren't happy with their service.
With mediocre service like that, the shop isn't going to last long.
that's true, but sometimes you need some stuff urgently and you've got no choice...in punggol there are not many other options. Just take photocopying service...its either them or downstairs (photo studio). The photo studio charges 10cents pc while this bookshop charges 5cents if you copy more.
Costs wise, definitely I'll choose bookshop...there's no competition here so that's why their service sucks!