Residents, collectively is the boss; individually? not very important. Instead, the managing agent answers only to the MPs, and the town councillors. Many of the town councillors are also RC chairman. So.. yes, if EM Services Pte Ltd is not getting the work done, feedback to the RC in your area.
During the election, campaigning etc etc, the following were the caretakers.
published on
www.egazette.com.sg, No. 1120 — TOWN COUNCILS ACT (CHAPTER 329A)
Dr Ernest Kan Yaw Kiong, PBM to act as Chairman and Mr Ng Cher Pheng, BBM to act as Vice-Chairman