The reply ...
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Thank you for your feedback regarding the above matter.
I understand the distress you and your family have been experiencing and greatly appreciative for exercising tolerance in this matter. We have brought this up to RSAF. In addition, we have been urging the RSAF to communicate with our residents more, so both parties can better appreciate the challenges on the ground, and share ideas and suggestions to address the challenges. Meanwhile, I have also requested Mindef to re-look into the issue and get them to reply to you directly.
Once again, thank you for your feedback.
Regards
Is this reply from a standard template?
I believe many people have complaint but nothing done.
