In the good old olden days in the Kampong / Village, the Member of Parliament works together with the Kampong chief to tackle problems.
If a resident in the village complains of chocked drains, the MP, his supporters and villagers will work together on a Sunday to clear the drain. Sometimes, a proper drain was constructed. The MP really works with " changkol " in worker's uniform.
Normally Kampong folks used " well " water. The MP even suggested to run pipes and get piped water to a central location where kampong folks can fetch clean tap water with pails.
Kampong folks normally had nothing much to do, so they gathered, talked and sometimes ended fighting each other.

You know what happen

the kampong chief, the police will work together and resolve the problem amicably for both parties. Thats it, it's efficency and speed.
Today, Things are all run differently. People are more educated, System gets more complicated. Efficiency ? Speed ? Handling complaints, people to people interaction ? Probably getting worst off.
What to do ??